Thursday, May 19, 2011

The Soul of Retail

I've just returned from my annual trek to ICFF, (International Contemporary Furniture Fair) my overriding thought about it all is: despite the niche, niche world we live in, building brand is essential. As usual, ambling the streets of New York is so much more instructive of the trends - trends definitely come from the streets, retail is the latest instructor these days.

From the windows at Barney's and Bergdorf's that entice us to go to the Metropolitan Museum and see the Alexander McQueen show to Ralph Lauren's flagship stores on Madison Avenue, we see what is happening in the world. It is the trade shows that are fantasies today, and retail the reality.
Most recently, trends came from the streets, before that from the luxury markets, today the trends are firmly in the hands of the trend-forward retailers, they have the megaphones and are using them well - they have it all - storefronts, catalogs and online presence. The biggest coupe of all, came to someone who hardly needed it, a full hour on the last week of Oprah went to Ralph Lauren. If you have anything to do with retail furnishings and didn't see this show, beg, borrow or steal a copy of this show. It is a textbook on what makes for success in this business!

In this recent trip to New York, and the aisle after aisle of soullessness that is the contemporary design world, I fully understand the success of the Ralph Lauren brand and even the dark underworld appeal of Alexander McQueen. The recent royal wedding garb aside, these two represent the flip sides of the human soul - McQueen is all uncomfortable darkness, while Lauren with this season's laces and sheer fabrics in natural materials is about the light.
In our hyper-competitive world, it is possible for everyone to get the shape, line, color and texture of products relatively right. What these two gentlemen have done is superimpose their products with stories that resonate. Lauren entices us with the beauty of the familiar and comfortable, while McQueen shows us things that we think we have never even imagined as something that we would wear near our bodies - hair, feathers, horns, branches of trees; yet we do wear furs, wool, leather and sleep with feathers in our down comforters.

These men tell mythic stories that make us pay attention and that is ultimately their appeal. My bet is that the story of the comfortably familiar lightness will win, but the dark side, as always, is tempting and is influential.

The familiar: Natural fibers, leather, nostalgia and escaping to a world we create at home is the story that Ralph Lauren tells in his current home fashions.
Alexander McQueen in tartan plaid looks down on the netherworld he created in the windows of Bergdorf-Goodman.
High-end retail connects to the cultural landscape by promoting the Metropolitan's McQueen show.
Although lighter and brighter, McQueen's influence can be seen in the spring fashions in the windows of Ralph Lauren's flagship store with the Rhinelander mansion's reflection.
The streets of New York were jam-packed and as many people as were fascinated by these windows, and for those who think the middle has disappeared, ultimately the biggest crowds at retail were lined up outside the Aberchrombie and Fitch store waiting patiently for the privilege of going inside. The appeal of a beautiful human body in both image and reality trumps all. Creating a brand is all but essential in today's marketplace, and these are just a few of the success stories - examples of the soul that today is the essential component of brand and that many of the start-ups in both fashion and home furnishings would be smart to use as a how-to lesson.